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  • Customer Analytics

    Customer data quality: don't let inaccurate data stop you from acting

    Customer data quality is never perfect. How to judge whether data is good enough for the decision at hand, triage the flaws, and act without fooling yourself.

    Read more → 13 min read

Customers are grown, not captured. Practical writing on customer experience and the voice of the customer.

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Topics

  • Customer Experience 15
  • Voice of the Customer 3
  • Surveys & Research 2
  • Customer Analytics 8
  • Loyalty & Retention 4
  • Field Notes 3

Start with these

  • → Customer data quality: don't let inaccurate data stop you from acting
  • → Customer retention rate: are you measuring it correctly?
  • → Customers are grown, not captured
  • → Is customer lifetime value a waste of time? Only when misused
  • → Listening to your best customers: do you hear what I hear?

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